Refund policy

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At iLMIFYS , customer satisfaction is important to us. If you experience an issue with your order, please contact our support team and we will review your request.

Return Eligibility

You may request a return within 30 days of receiving your order, provided the item meets our return requirements.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product should be returned with its original packaging where applicable.
  • Proof of purchase or order information must be provided.
  • The return request must be submitted within the applicable return period.

Certain products may be excluded from returns due to hygiene, safety, personalization, or other applicable restrictions. Any applicable exclusions will be communicated on the relevant product page.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect product, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the product and the issue
  • Photos of the shipping packaging, if applicable

Our team will review your request and determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.

Change-of-Mind Returns

If you simply change your mind about a purchase, return eligibility may depend on the product category and condition.

Customers may be responsible for return shipping costs for eligible change-of-mind returns.

Please contact us before sending any product back. Do not return an item to the sender address shown on the original package without first contacting our support team, as returns may need to be sent to a designated return address.

Refunds

Once your refund has been approved, the refund will be issued to the original payment method used for the purchase.

Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

Non-Returnable Products

Certain products may not be eligible for return, including but not limited to:

  • Personal hygiene products
  • Items that have been used or damaged after delivery
  • Personalized or customized products
  • Products specifically identified as non-returnable on the product page

Refund Delays

If you have been approved for a refund but have not received it yet, please first check with your bank or payment provider.

If the refund still does not appear after the applicable processing period, please contact us at ilmbusinessgrowth@yahoo.com.

Contact Us

For return or refund assistance:

Email: ilmbusinessgrowth@yahoo.com

Please include your order number in your message so we can assist you more efficiently.